Frequently asked questions?

My car needs repairing, how much will it be?

 

We always recommend that you come in to see us, and there is no obligation.
The best way to assess any damage is to see it first hand, this is incase of secondary damage, (under what is visible from a photo) and enables us to give you the most accurate quotation for the repairs so there are no surprises later on.

 

Can I send you some images of my car by email for an estimate?

To get the best idea of costs and timescales for the repairs we recommend coming down to see us for an estimate, this doesn't take long and enables us to see the damage properly and assess any secondary damage.

 

My insurance company says I have to go to thier approved garage?

Insurance companies regularly recommend their own garages, you don't have to use them at all, it is always your choice, remember it is your car.

 

Do we undertake Insurance/ Private work?

 

We take on all types of repairs, Insurance, Private, Commercial the list goes on and on and on....

 

Will I get a replacement vehicle?

 

We have courtesy vehicles available on request for insurance and private customers, please mention it when we estimate your car so we can ensure availability.

 

Will you use Genuine parts for my vehicle?

 

We will always use genuine parts for your vehicle unless otherwise stated or requested, nothing will be completed on your vehicle that is not discussed with you first.

 

Is the work guaranteed?

 

Yes, all our repairs are guaranteed against any faults in our workmanship,  If you have an issue with a repair let us know as soon as possible and we will rectify it without issue.

 

Are you a member of the Vehicle Body Repairers Association?

 

Yes, we have yearly inspections to ensure that we comply with all aspects of health and safety and body repair standards.

 

Are you BSI Accredited?

 

Yes we are a BSI Kitemark approved garage, and all vehicles are repaired to BSI standards.

 

I have had a non-fault accident, what do I do next?

 

If you have had an accident that wasn't your fault we recommend using Kindertons, they will provide you with a hire vehicle while your vehicle is with us and there will be no excess fee's to pay.

17 Holmethorpe Avenue

Redhill

Surrey

RH1 2NB

redhill@fixauto.co.uk

Tel:  01737 769 777

                  Opening Times

Monday to Friday 8am - 5.00pm

Saturdays 9am - 12.00pm

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