Frequently asked questions?

My car needs repairing, how much will it be?

 

We always recommend that you come in to see us, all our estimates are free of charge and there is no obligation.
The best way to assess any damage is to see it first hand, this is incase of secondary damage, under what is visible and enables us to give you the most accurate quotation for the repairs so there are no surprises later on.

Do we undertake Insurance/ Private work?

 

We take on all types of repairs, Insurance, Private, Commercial the list goes on and on and on....

My insurance company says I have to go to thier approved garage?

 

Insurance companies regularly recommend their own garages, you don't have to use them at all, it is always your choice, remember it is your car.

Will I get a replacement vehicle?

 

We have courtesy vehicles available on request for insurance and private customers, please mention it when we estimate your car so we can ensure availability.

Will you use Genuine parts for my vehicle?

 

We will always use genuine parts for your vehicle unless otherwise stated, nothing will be completed on your vehicle that is not discussed with you first.

Is the work guaranteed?

 

Yes, all our repairs are guaranteed for one year.

Are you a member of the Vehicle Body Repairers Association?

 

Yes, we have yearly inspections to ensure that we comply with all aspects of health and safety and body repair standards.

Are you BSI Accredited?

 

Yes we are a BSI Kitemark approved garage, and all vehicles are repaired to BSI standards.

I have had a non-fault accident, what do I do next?

 

If you have had an accident that wasn't your fault we recommend using an accident management firm, this is purely because even if the other person admits liability if you make a claim through your insurance company your no claims bonus will be affected and you will have to pay your excess.  Insurance companys use accident management firms to deal with their claims anyway it just cuts out the middle man,  we reccomend Kindertons accident management, they will provide you with a hire vehicle while your vehicle is with us and deal with all of the paper work for you.

17 Holmethorpe Avenue

Redhill

Surrey

RH1 2NB

car.repairs@redhillvehicles.com

Tel:  01737 769 777

     Opening Times

Monday to Friday 8am - 5.00pm

Saturdays 9am - 12.00pm

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